Senior User Researcher

• Location: remote, UK (with occasional travel).  
• Salary: £40,000–£45,000 per annum
• Hours: 35 hours per week
• Contract type: Permanent
• Application deadline: Monday 29th September
• Interview Dates: Week commencing 13 October

About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

Join our team

We are a fully remote working organisation.  We come together in person twice a year for our Staff Summits, inspirational events, hearing from external speakers and spending quality time with colleagues. . We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

The Senior User Researcher in our Insight and Evidence Team will focus and lead on:

• Delivering user research consultancy for corporate partners to improve accessibility and inclusion in their products and services
• Running the full end-to-end research process, including, for example, participant recruitment, incentive payments, and managing all associated admin tasks independently
• Leading user research for RNID’s own digital and service design projects
• Developing RNID’s research consultancy portfolio and contributing to new business proposals

How this role feeds into RNID’s strategy
The Insight and Evidence Team plays a critical role in RNID’s mission to create lasting change for people who are deaf, have hearing loss or tinnitus. By generating robust, user-centred evidence, we influence product design, service delivery, and policy. This role strengthens our consultancy offer, expands our impact through partnerships, and ensures our own services are inclusive and effective.

What makes this role exciting and unique
This is a rare opportunity to lead high-impact research that directly improves lives. You’ll work across sectors and help grow a consultancy model that puts accessibility and inclusion at its heart. You’ll also be part of a forward-thinking, remote-first organisation with a strong values-driven culture.

You will be responsible for…

• Managing end-to-end user research projects, both internally and for external clients, as part of the wider research team but as the only UX researcher at RNID.
• Scoping and quoting for new consultancy work, aligning with RNID’s strategic priorities.
• Improving research practices and embedding inclusive design principles across RNID
• Working closely with the Corporate Partnerships team to develop new opportunities
• Supporting colleagues and building research capacity across the organisation

You will: 

1. Lead qualitative and quantitative user research projects end-to-end, delivering high-quality insights that shape inclusive products and services.
2. Scope and quote for new consultancy work, aligning research goals with client needs and RNID’s strategic priorities.
3. Develop and manage relationships with corporate partners, contributing to proposals and identifying new opportunities.
4. Lead user research for RNID’s own digital and service offerings, embedding UX principles and accessibility throughout.
5. Collaborate across teams to embed inclusive, evidence-led design into RNID’s work.

You 

You’re an experienced and strategic user researcher who thrives in client-facing environments. You’re confident leading projects independently, communicating insights clearly, and applying inclusive design principles. You’re proactive, collaborative, and passionate about using research to drive meaningful change for people who are deaf, have hearing loss or tinnitus.

Qualifications 

No formal qualifications are required for this role. We welcome applications from candidates with relevant professional experience and a strong track record in user research.

What we can offer you  

• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days f
• Sickness benefit entitlement from day 1
• Fully remote working with no core hours
• £26 remote working allowance every month
• In person whole staff conferences throughout the year
• Pension scheme with 4% employer contribution
• Life Assurance 2 x annual salary
• EAP that provides counselling sessions 
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit

Disability Confident

RNID is proud to be a member of Disability Confident . We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role. It is important to note that in certain recruitment situations such as high-peak times, we may need to limit the overall numbers of interviews offered including the number of interviews offered to disabled people that meet the minimum criteria for the job.