Website Product Manager
- Location: Remote, UK
- Salary: £44,000 - 46,000 per annum
- Hours: 35 per week
- Team: Digital, Data and Technology
- Contract type: Fixed term – 12 months
- Application deadline: 9am 7 July
- Interview dates: 17-18 July
About RNID
A national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We are a remote working organisation, with colleagues based across the UK & NI. We meet in person twice a year for our Staff Summits. We know colleagues have responsibilities and interests outside work, which is why we offer a flexible working policy to all staff.
Role purpose
As Website Product Manager you will champion a product mindset, delivering improved outcomes for our communities. You will undertake work requiring the application of service design and product management principles. You will play a critical role in the next phase of our website product strategy, applying your knowledge of user-centred design, technology, and data perspectives to make decisions.
Key responsibilities
- Leading the product delivery of the next phase of our product strategy for RNID’s website and its associated products. This involves driving improvements to the website; defining the roadmap, scope, and acceptance criteria; aligning against organisational strategy; and developing and delivering against KPIs
- Playing a leading role in agile ceremonies and project governance meetings, advocating for and communicating the roadmap, release plans and user stories
- Managing external agency relationships and working with our in-house Product Team
- Collaborating across directorates in the execution and development of the Product Strategy, driving engagement, retention and growth
- Overseeing building and testing of user journeys to ensure workflows are correctly set up across platforms and identify areas for improvement
- Owning the website product roadmap and overseeing the development of other agile roadmaps for the website’s associated products. Ensuring these are based on best practice, data analysis and user research
- Coaching internal teams to work in an agile way
Person Spec
You have expert product management skills and experience working in an agile and cross-matrix way. You act as an SME, keep stakeholders informed, and are comfortable running meetings and influencing stakeholders.
You have strong knowledge of the phases of product development and delivery, and you can maintain and iterate a product over time to meet user needs.
Required skills
- Expertise in website product management gained through a similar role or setting
- Strong understanding of the different phases of product development and delivery
- Knowledge of related areas, such as user-centred design, information architecture, product vision, roadmap, UX, cross-functional coordination, analytics and performance tracking
- Experience working with external agencies and internal specialists to develop, manage and test user-centred products
- Good communication skills, ability to create clear documentation, lead meetings and influence stakeholders
- Experience working to agile methodologies
- Knowledge of best practice related to product management
No specific qualifications are needed.
What we offer you
- 28 days annual leave plus bank holidays
- Plus 2 wellbeing days
- Sickness benefit entitlement from day 1
- Fully remote working with no core hours
- £26 remote working allowance every month
- 2 in-person staff conferences a year
- Pension scheme 4% employer contribution
- Life Assurance 2 x annual salary
- Employee assistance programme
- Additional benefits for maternity, paternity and adoption
- Hospital Saturday Fund health benefit
- Access to a discounted event ticketing platform
Our commitment to diversity
We are committed to supporting staff including making reasonable adjustments. If you require support to apply for or fulfil this role, please inform us so we can discuss options.
Disability Confident
We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role. In certain recruitment situations such as high-peak times, the employer may need to limit the number of interviews offered, including number of interviews offered to disabled people that meet the minimum criteria.