Legacy Stewardship Manager

Location: remote, UK.  

Salary: £38,000-£40,000 per annum

Hours: 35 per week

Contract type: Permanent

Application deadline: Sunday 29 March

Interview Dates: First interview Thursday 9 April, Second interview 16 and 17 April

About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

Join our team

We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person twice a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

About the role

The LSM will plan and deliver RNID’s legacy stewardship programme to bring about growth in future legacy income.  It will be responsible for planning and creating high quality legacy communications and experiences which make supporters feel inspired and valued so that we convert and retain them over the long-term.

It will use a combination of relationship fundraising techniques and mass fundraising activities. In person events will play a pivotal role, as well as communications and journeys across both digital and print channels. It will also support and enable colleagues to confidently engage in legacy fundraising activities.

This role is critical in growing future legacy income for RNID, which currently represents 72% of RNID’s income. It is a new role, responsible for ensuring supporters are cultivated and stewarded to deepen their legacy support over the long-term.

This role is a new addition to the Legacy Fundraising Team of four, reporting into the Head of Legacies and working closely with the Legacy Marketing Manager and the Legacy Fundraising Officer. We are part of a fundraising team of 20.

About You 

You’re an experienced legacy fundraiser with legacy marketing knowledge as well as strong supporter care and supporter relationship management skills. You’re able to deliver a busy and varied programme of operational activity. You’re comfortable working at a fast pace on multiple activities simultaneously. You’ve personally planned and delivered multiple in person events for legacy supporters. You’re organised and an excellent project manager, able to plan and manage activities at once to agreed deadlines and budgets. You work well collaborating with others and are able to influence internal stakeholders at all levels. You’re ready to apply your skills and experience to grow RNID’s legacy stewardship programme to its full potential. 

You will be responsible for:

Managing and delivering a multifaceted legacy stewardship programme across digital and postal channels as well as in person activities.
Personally managing a small portfolio of one to one supporter relationships
Planning and delivering a programme of in person legacy events
Coordinating and delivering excellent quality legacy supporter care across RNID
Project managing all activities and working closely with colleagues to create legacy stewardship communications, journeys and collateral.
Educating and training colleagues across RNID to confidently support legacy fundraising activities.
Monitoring and reporting on budget and non-financial performance of all stewardship activities

What we can offer you  

28 days annual leave plus all bank holidays
Plus 2 wellbeing days for extra flexibility
Sickness benefit entitlement from day 1
Fully remote working with no core hours
£26 remote working allowance every month
In person whole staff conferences throughout the year
Pension scheme with 4% employer contribution
Employee assistance programme that provides counselling sessions
Additional benefits for maternity, paternity and adoption
Hospital Saturday Fund health benefit
Access to an event ticketing platform

Our commitment to diversity 

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you. 

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.

It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.